Contact Details.

Our full details are: bear hugs and eskimo kisses Limited

The email address is: hello@bearhugsandeskimokisses.com

The postal address is: 12 Kingfisher Drive, Colwich, ST18 0FH

We have an office in Manchester in addition to the Stafford

Copywrite.

This website contains products that are owned by or licensed by bear hugs and Eskimo kisses limited. This includes, but is not limited to images, the design, the appearance, look and layout. All products are copyrighted to the company and therefore reproduction or use of any of our intellectual property is prohibited, unless granted by us in writing.

Delivery.

We ship to mainland UK and Northern Island. All postage costs are included within the final cost (cost shown within the description).

We can ship to alternative destinations, including internationally, however there will be an additional charge for this service. Please contact us for a quote.

All products will be shipped within 3 weeks of ordering unless otherwise stated. Some products may be shipped within 24 hours but these will be specified within the item description.

Express shipping may be possible, please contact us should you require anything quicker that the estimated times.

All products are sent via couriers. Once your products are dispatched, you will receive tracking information. A signature will be required for delivery.

Returns.

Under the Consumer Rights Act, your rights to cancel are unaffected.

You have 14 days after your item has arrived to return it for a full refund/exchange*. Please note that in no circumstances will refunds be offered for goods which have been used.

*Please note that is it up to then discretion of the company to offer any refunds, partial refunds or exchanges on any personalised or custom made orders. Please contact us in the first instance should you wish to return an unwanted item.

The postage on any returned items will be paid for by the customer unless discussed with the company.

In the unlikely event that you have received a faulty product, please contact us immediately via email or telephone.

Cancellations.

Any cancellations must be done within 7 days of ordering for a full refund. Any cancellations after this date up to dispatch are up to the discretion of the company.

Safety.

Please ensure that you refer carefully to the care instructions received with your product. We advise that care information is kept for future reference. An electronic version can be sent to you if requested.